No title The service advantage : how to identify and fulfill customer needs /
Albrecht, Karl, 1941-
The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford. - Homewood, Ill. : Dow Jones-Irwin, c1990. - ix, 240 p. : ill. ; 24 cm.
Includes bibliographical references.
1556232470
Customer services.
Consumers--Research.
HF5415.5 / .A43 1990
658.812/ A341s
The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford. - Homewood, Ill. : Dow Jones-Irwin, c1990. - ix, 240 p. : ill. ; 24 cm.
Includes bibliographical references.
1556232470
Customer services.
Consumers--Research.
HF5415.5 / .A43 1990
658.812/ A341s