No title World-class customer satisfaction /

Barsky, Jonathan D.

World-class customer satisfaction / Jonathan D. Barsky. - Burr Ridge, Ill. : Irwin Professional Pub., c1995. - xviii, 229 p. : ill. ; 24 cm.

Includes bibliographical references and index.



0786301287

94018563


Consumer satisfaction--Case studies.
Customer services--Case studies.

HF5415.5 / .B37 1995

658.812