Marketing management : a south Asian perspective /
Philip Kotler... [et al.]
- 14th ed.
- Upper Saddle River, N.J. : Prentice Hall, c2014.
- xxv, (various pagings) p. : col. ill. ; 29 cm.
Includes bibliographical references and index.
Understanding marketing management -- Defining marketing for the 21st century -- Developing marketing strategies and plans -- Capturing marketing insights -- Collecting information and forecasting demand -- Conducting marketing research -- Connecting with customers -- Creating long-term loyalty relationships -- Analyzing consumer markets.