Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen. 
 - New York, N.Y. :  Viking,  1999. 
 - xxi, 250 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0670883395 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal communication--Case studies.
<br/><br/><label>Dewey Class. No.: </label>158.2/ S877d