Quality management :  Howard S. Gitlow ... [et al.]. 

 - 3rd ed. 
 - New York :  McGraw-Hill,  c2005. 
 - xviii, 797 p. :  Graps, tab. ;  25 cm. 
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<br/><br/><label>ISBN: </label>0071123385 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013/ G536q