Summers, Donna C. S. <br/><br/>
Quality management: creating and sustaining organizational effectiveness / 
Donna C.S. Summers 
 - New Delhi :  Prentice-Hall,  c2005. 
 - xii, 409 p. :  gra. , tab. ;  24 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>0136087426 8120328213 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.4/ S955q