TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 0136087426
U1  - 658.4/ S955q 22
PY  - 2005///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Quality management
N1  - BBA, BRE
ER  -