Thompson, Harvey. <br/><br/>
The customer-centered enterprise :  how IBM and other world-class companies achieve extraordinary results by putting customers first / 
Harvey Thompson. 
 - New York :  McGraw-Hill,  c2000. 
 - xv, 245 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0071352104 
<br/><br/><label>Subjects--Corporate Names: </label><br/>International Business Machines Corporation--Customer services.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.<br/>Success in business.
<br/><br/><label>Dewey Class. No.: </label>658.812/ T452c