TY - BOOK AU - Abrams,Bill ED - American Marketing Association. TI - The observational research handbook: understanding how consumers live with your product / SN - 065800073X U1 - 658.83421/ A158o 22 PY - 2000/// CY - Lincolnwood, Il. PB - NTC Business Books KW - Consumer behavior KW - United States KW - Marketing N1 - At head of title: American Marketing Association; Includes bibliographical references (p. 267-269) and index; BBA, MBA ER -