Barsky, Jonathan D. <br/><br/>
World-class customer satisfaction / 
Jonathan D. Barsky. 
 - Burr Ridge, Ill. :  Irwin Professional Pub.,  c1995. 
 - xviii, 229 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0786301287 
<br/><br/><label>LCCN: </label>94018563  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Case studies.<br/>Customer services--Case studies.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B37 1995 
<br/><br/><label>Dewey Class. No.: </label>658.812