TY  - BOOK
AU  - Pollan,Stephen M.
AU  - Levine,Mark
TI  - Workscripts: Perfect Phrases for High-stakes Conversations / 
SN  - 9780470633243
AV  - HD30.3 .P646 2011
U1  - 658.45/ P771w 23
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Communication in management
KW  - Interpersonal communication
N1  - Includes index
ER  -