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1.
The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Ill. : Dow Jones-Irwin, c1990
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 658.812/ A341s.

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2.
Qualitative consumer & marketing research / Russell Belk, Eileen Fischer and Robert V. Kozinets. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: London : SAGE, 2013
Other title:
  • Qualitative consumer and marketing research
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 658.83/ B432q.

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