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1.
Service management and operations / Cengiz Haksever ... [et al]. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, 2000
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 658.152/ S491.

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2.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 658/ F548s.

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