Amazon cover image
Image from Amazon.com

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN:
  • 0072823739
Subject(s): DDC classification:
  • 658/ F548s 21
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Book Book Daffodil International University Library General Stacks Non-fiction 658/ F548s (Browse shelf(Opens below)) 1 Available 010028
Total holds: 0

Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

Includes bibliographical references and indexes.

BBA, BRE

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.

There are no comments on this title.

to post a comment.