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1.
Why didn't you say that in the first place? : how to be understood at work / Richard Heyman. by Series: The Jossey-Bass management series
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco: Jossey-Bass Pub, c1994
Online resources:
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 650.13/ H618w.

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2.
The race without a finish line : America's quest for total quality / Warren H. Schmidt, Jerome P. Finnigan. by Series: The Jossey-Bass management series
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass Publishers, c1992
Online resources:
Availability: Items available for loan: Daffodil International University Library (1)Location, call number: General Stacks 658.562/ S347r.

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