No title Bottom-line call center management : creating a culture of accountability and excellent customer service /
Butler, David L.
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler. - Amsterdam ; Boston : Elsevier Butterworth-Heinemann, c2004. - xxi, 179 p. : ill. ; 23 cm. - Improving human performance series .
Includes bibliographical references and index.
0750676841 (alk. paper)
Call centers--Management.
658.812/ B985b
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler. - Amsterdam ; Boston : Elsevier Butterworth-Heinemann, c2004. - xxi, 179 p. : ill. ; 23 cm. - Improving human performance series .
Includes bibliographical references and index.
0750676841 (alk. paper)
Call centers--Management.
658.812/ B985b