(Record no. 549)

MARC details
000 -LEADER
fixed length control field 01021nam a22002534a 4500
001 - CONTROL NUMBER
control field 13459142
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhDIU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230909120627.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040115s2004 ne a b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0750676841 (alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
-- BD-DhDIU
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812/ B985b
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Butler, David L.
Fuller form of name (David Lawrence)
9 (RLIN) 9055
245 10 - TITLE STATEMENT
Title Bottom-line call center management :
Remainder of title creating a culture of accountability and excellent customer service /
Statement of responsibility, etc David L. Butler.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Amsterdam ;
-- Boston :
Name of publisher, distributor, etc Elsevier Butterworth-Heinemann,
Date of publication, distribution, etc c2004.
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 179 p. :
Other physical details ill. ;
Dimensions 23 cm.
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Improving human performance series
9 (RLIN) 9056
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
526 ## - STUDY PROGRAM INFORMATION NOTE
Program name BBA, BRE
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Management.
9 (RLIN) 9057
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/description/els051/2004001073.html">http://www.loc.gov/catdir/description/els051/2004001073.html</a>
Materials specified Table of contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/ecip0415/2004001073.html">http://www.loc.gov/catdir/toc/ecip0415/2004001073.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 01/05/2007 Donation   658.812/ B985b 010675 15/06/2011 1 15/06/2011 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 01/05/2007 Donation   658.812/ B985b 010676 15/06/2011 2 15/06/2011 Book