(Record no. 11158)

MARC details
000 -LEADER
fixed length control field 01592nam a22003974a 4500
001 - CONTROL NUMBER
control field 17081417
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhDIU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250226133150.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 111212s2013 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2011051073
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781259026812
International Standard Book Number 1259026817
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn768480373
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Modifying agency YDXCP
-- BTCTA
-- C#P
-- CDX
-- BD-DhDIU
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .Z45 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/ Z48s
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 19130
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler and Ajay Pandit
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill Irwin,
Date of publication, distribution, etc c2013.
300 ## - PHYSICAL DESCRIPTION
Extent xxxii, 711 p. :
Other physical details ill. ;
Dimensions 26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
Topical term or geographic name as entry element Customer services.
Topical term or geographic name as entry element Marketing.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.
Personal name Gremler, Dwayne D.
9 (RLIN) 1394
Personal name Pandit, Ajay
9 (RLIN) 13021
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-b.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-b.html</a>
Materials specified Publisher description
Uniform Resource Identifier <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a>
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy1408/2011051073-t.html">http://www.loc.gov/catdir/enhancements/fy1408/2011051073-t.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Koha issues (borrowed), all copies 129
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 16 2 658.8/ S491 021227 05/03/2020 29/02/2020 1 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 15 3 658.8/ S491 021228 02/03/2025 25/02/2025 2 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 15 2 658.8/ S491 021229 09/03/2023 05/03/2023 3 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 14 4 658.8/ S491 021230 13/12/2019 06/12/2019 4 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 14   658.8/ S491 021231 06/03/2025 26/02/2025 5 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 8   658.8/ S491 021232 14/08/2021 01/11/2019 6 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 15 3 658.8/ S491 021233 02/03/2020 27/02/2020 7 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 11 1 658.8/ S491 021234 02/03/2025 26/02/2025 8 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 08/02/2016 Purchased 11 1 658.8/ S491 021235 13/03/2024 11/03/2024 9 08/02/2016 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 26/09/2017 Purchased 3   658.8/ S491 023056 18/09/2023 18/09/2023 10 26/09/2017 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 26/09/2017 Purchased 3 1 658.8/ S491 023057 17/12/2018 13/12/2018 11 26/09/2017 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 26/09/2017 Purchased 3 2 658.8/ S491 023058 17/06/2022 02/06/2022 12 26/09/2017 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 26/09/2017 Purchased 2   658.8/ S491 023059 14/11/2021 09/11/2021 13 26/09/2017 Book
    Dewey Decimal Classification     Non-fiction Daffodil International University Library Daffodil International University Library General Stacks 26/09/2017 Purchased 4 2 658.8/ S491 023060 06/03/2024 04/03/2024 14 26/09/2017 Book