The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.

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Material type: Text

TextPublication details: Homewood, Ill. : Dow Jones-Irwin, c1990.Description: ix, 240 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Daffodil International University Library General Stacks	Non-fiction	658.812/ A341s (Browse shelf(Opens below))	1	Available		013268

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