Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler and Ajay Pandit

By:

Zeithaml, Valarie A

Contributor(s):

Material type: Text

TextPublication details: New York : McGraw-Hill Irwin, c2013.Edition: 6th edDescription: xxxii, 711 p. : ill. ; 26 cmISBN:

9781259026812
1259026817

Subject(s):

DDC classification:

658.8/ Z48s 23

LOC classification:

HD9980.5 .Z45 2013

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	10	Available	023056
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	11	Available	023057
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	12	Available	023058
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	13	Available	023059
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	14	Available	023060
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	1	Available	021227
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	2	Available	021228
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	3	Available	021229
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	4	Available	021230
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	5	Available	021231
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	6	Available	021232
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	7	Available	021233
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	8	Available	021234
Book	Daffodil International University Library General Stacks	Non-fiction	658.8/ S491 (Browse shelf(Opens below))	9	Available	021235

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Includes bibliographical references and index.

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