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Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler.

By: Material type: TextTextSeries: Improving human performance seriesPublication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, c2004.Description: xxi, 179 p. : ill. ; 23 cmISBN:
  • 0750676841 (alk. paper)
Subject(s): DDC classification:
  • 658.812/ B985b 22
Online resources:
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Book Book Daffodil International University Library General Stacks Non-fiction 658.812/ B985b (Browse shelf(Opens below)) 1 Available 010675
Book Book Daffodil International University Library General Stacks Non-fiction 658.812/ B985b (Browse shelf(Opens below)) 2 Available 010676
Total holds: 0

Includes bibliographical references and index.

BBA, BRE

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