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Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler.
Material type:
TextSeries: Improving human performance seriesPublication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, c2004.Description: xxi, 179 p. : ill. ; 23 cmISBN: - 0750676841 (alk. paper)
- 658.812/ B985b 22
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Book
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Daffodil International University Library General Stacks | Non-fiction | 658.812/ B985b (Browse shelf(Opens below)) | 1 | Available | 010675 | ||
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Book
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Daffodil International University Library General Stacks | Non-fiction | 658.812/ B985b (Browse shelf(Opens below)) | 2 | Available | 010676 |
Total holds: 0
Includes bibliographical references and index.
BBA, BRE
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